This Privacy Policy explains how Global Hypertension Helpline ("GHH", "we", "us", or "our") collects, uses, and protects your personal information when you visit our website at www.globalhypertensionhelpline.com and use our AI-powered health education assistant. We are committed to protecting your privacy and handling your personal data responsibly.
1. Who We Are
Global Hypertension Helpline is a health education initiative dedicated to providing free, AI-powered health education on hypertension, nutrition, cardiac health, and healthy living to people around the world.
- Organisation: Global Hypertension Helpline
- Website: www.globalhypertensionhelpline.com
- Email: info@globalhypertensionhelpline.com
- Phone: +44 7350 164088
2. Information We Collect
2.1 Information You Provide
When you use our website, we may collect the following information:
- Messages and questions you submit to our AI Health Assistant (Uncle Heart)
- Your name, email address, and message if you use our contact form
- Any other information you voluntarily provide to us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Your IP address and browser type
- Pages you visit and time spent on the site
- Device information (desktop, mobile, tablet)
- Referring website or search engine
2.3 AI Chat Data
Our AI Assistant (Uncle Heart) is powered by Anthropic's Claude AI technology. When you interact with Uncle Heart, your conversation messages are processed by Anthropic's systems to generate responses. We do not store your chat conversations on our servers. Anthropic may process this data in accordance with their own privacy policy, available at anthropic.com/privacy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our health education services
- To respond to your enquiries and contact form submissions
- To power our AI health education assistant (Uncle Heart)
- To analyse website usage and improve user experience
- To comply with applicable legal obligations
- To send updates or information you have requested
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Anthropic (AI Provider): Your AI chat messages are processed by Anthropic to generate health education responses
- Netlify (Website Hosting): Our website is hosted on Netlify, which may collect standard web server logs
- Legal Requirements: If required by applicable law or to protect the rights and safety of our users
5. Important Health Disclaimer
⚠️ Uncle Heart and all content on this website provides health education information only and does not constitute medical advice. The information provided is for general educational purposes and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or qualified healthcare provider with any questions you may have regarding a medical condition.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions are retained for up to 12 months
- AI chat conversations are not stored by GHH
- Website analytics data is retained for up to 24 months
7. Your Rights
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Object: Object to our processing of your personal data
To exercise any of these rights, please contact us at info@globalhypertensionhelpline.com. We will respond within 30 days.
8. Cookies
Our website may use essential cookies to ensure the website functions correctly. We do not currently use tracking or advertising cookies. By continuing to use our website, you consent to our use of essential cookies.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
11. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
13. Contact Us About This Policy
Questions or Concerns?
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
📧 info@globalhypertensionhelpline.com
📞 +44 7350 164088
🌍 www.globalhypertensionhelpline.com